Return Policy – HiStamps

At HiStamps, we specialize in providing authentic, wholesale-priced postage with maximum efficiency. We believe in straightforward, reliable service that gets you what you need, when you need it.

1. Our Return Commitment

We stand behind the quality of our stamps. If you encounter an issue with your order, we are here to provide a quick and efficient resolution.

2. Return Eligibility & 30-Day Window

  • Return Window: You have 30 days from the date of delivery to report an issue or request a return.

  • Condition Requirement: Stamps must be returned in their original, unused, and unaltered condition.

  • Integrity Check: To ensure the validity of our wholesale stock, returns cannot be accepted if the original packaging has been opened or if the stamps show any signs of detachment or use.

3. Return Scenarios

A. Quality Concerns If you have concerns regarding authenticity:

  • Contact our support team with your Order Number and photos of the stamps.

  • Our team will verify the request and provide a resolution (replacement or refund) within 3 business days.

B. Shipping Errors If you receive the wrong item or an incomplete shipment, please notify us within 30 days of delivery, and we will correct the error at no cost to you.

C. Change-of-Mind Returns We accept change-of-mind requests within 7 days of delivery:

  • Items must be in original, unopened condition.

  • A 15% restocking fee may be applied to change-of-mind returns to cover processing costs.

  • Return shipping costs are the responsibility of the customer.

4. Non-Returnable Items

To maintain our wholesale pricing structure, we cannot accept:

  • Stamps that have been removed from the protective shielding.

  • Partial rolls or sheets with detached stamps.

  • Requests made after the 7-day eligibility window.

5. How to Initiate a Return

  1. Contact: Visit our [Contact Us] page with your Order Number and the reason for your request.

  2. Authorization: Our team will review your request within 3 business days.

  3. Shipment: Please use a trackable shipping method. We are not responsible for items lost in transit.

6. Refund Processing

  • Refunds are issued to the original payment method after items are received and inspected.

  • Processing typically takes 7–10 business days.